Top 15 AirCall Alternatives in 2024

As customer interactions grow more complex, finding the right communication platform is essential for keeping your team responsive and efficient.

AirCall has established itself as a popular choice for businesses needing a reliable, cloud-based phone system, but it’s not without its challenges.

Common pain points include limited customization options, high costs for scaling, and basic integrations that often fall short for teams relying on specialized workflows.

Many users also find that AirCall’s analytics are lacking depth, which can restrict managers from gaining meaningful insights to drive performance improvements.

These limitations drive businesses to seek alternatives that offer more flexibility, advanced features, and better value.

Top 15 Best AirCall Alternatives

In this post, we’ve curated a list of the top 15 AirCall alternatives—each offering unique features to meet the diverse needs of today’s sales and support teams.

Whether you’re looking for a tool with deeper analytics, multi-channel support, or global scalability, these alternatives bring innovative solutions to common communication challenges.

1. DashDial - The #1 AirCall Alternative

DashDial is a versatile, user-focused communication platform aimed at improving efficiency in sales and customer service. With a range of dialer options (power, progressive, predictive), it provides teams the flexibility to choose the right dialer for their workflow.

DashDial integrates seamlessly with popular CRMs like Salesforce, Zoho, and HubSpot, ensuring that teams have access to comprehensive customer insights.

Its real-time analytics and multi-channel capabilities (including SMS, email, and social) allow organizations to unify their communication strategy, while its intuitive design and quick onboarding make it easy to implement without extensive training.

Key Features:

• Versatile Dialer Options: Offers power, progressive, and predictive dialers.
• Deep CRM Integrations: Syncs with Salesforce, Zoho, and HubSpot, allowing comprehensive customer insights.
• Detailed Analytics & Reports: Real-time call and team performance analytics.
• Multi-Channel Support: Connects across SMS, email, and social channels.
• Effortless Onboarding: Intuitive setup for quick deployment, even for remote teams.

Pricing: DashDial is competitively priced for startups and larger teams, offering flexible packages that grow with your business.

Ideal For: Organizations that want a well-rounded, cost-effective tool with CRM integration and multi-channel support.

2. JustCall

JustCall is a cloud-based phone system designed with remote teams in mind, offering SMS and call automation that boosts productivity for sales and support teams.

It includes tools for workflow automation, allowing businesses to handle repetitive tasks automatically, saving time and effort. JustCall integrates with many CRMs, including Salesforce and Pipedrive, making it a convenient choice for teams already using these systems.

With global phone number support and live call monitoring, JustCall is particularly well-suited for companies with distributed or remote teams that need to stay connected.

Key Features:

• Sales Automation: Reduces manual tasks for sales reps.
• Wide CRM Support: Integrates with Salesforce, Pipedrive, and Zoho.
• Live Call Monitoring: Managers can monitor, coach, and join calls.
• Global Presence: Supports international numbers and SMS.

Pricing: Scalable plans based on user count and features, suitable for flexible, growing teams.

Ideal For: Remote teams or businesses seeking a flexible, cloud-based phone system.

3. RingCentral

RingCentral is an established leader in unified communications, with a platform that encompasses voice, video, and team messaging.

Known for its robust and reliable infrastructure, RingCentral supports complex call routing and offers extensive analytics for monitoring call quality and employee performance.

The system is designed for businesses that require a scalable and all-encompassing communication tool, providing additional collaboration tools like video conferencing and team messaging to keep communication consolidated within one platform.

Key Features:

• Comprehensive Suite: Voice, video, and messaging.
• Customizable Call Routing: Complex routing options for optimized customer service.
• Advanced Analytics: In-depth reporting for performance tracking.
• High Reliability: Stable VoIP infrastructure for large teams.

Pricing: RingCentral’s higher pricing matches its feature-rich offerings, suitable for enterprise needs.

Ideal For: Medium to large businesses needing robust, all-in-one communication.

4. Freshdesk Contact Center

Formerly known as Freshcaller, Freshdesk Contact Center is a cloud-based contact solution within the Freshworks ecosystem.

It offers an intuitive interface, flexible call queue management, and affordable global reach, which makes it a popular choice among small to medium businesses.

It also offers features like call masking and number management, essential for customer privacy. Freshdesk Contact Center’s seamless integration with Freshdesk and Freshsales makes it an attractive option for teams already utilizing Freshworks tools.

Key Features:

• Flexible Call Queues: Organizes inbound calls effectively.
• Call Masking: Helps maintain privacy for customer support teams.
• User-Friendly: Simple, intuitive interface.
• Affordable Global Reach: Supports international numbers with minimal cost.

Pricing: Affordable, pay-as-you-go plans that work well for small businesses.

Ideal For: Teams already using Freshworks products, or those with limited budgets.

5. Nextiva

Nextiva combines communication services with productivity tools, creating a data-driven platform that supports sales and customer support teams.

Its AI-powered analytics provide insights into customer behaviors, helping teams make informed decisions. The platform includes built-in collaboration tools, like team messaging and video meetings, designed to keep teams connected and productive.

Nextiva’s scalability and focus on data make it ideal for businesses wanting a unified system that emphasizes customer insights and workflow efficiency.

Key Features:

• AI-Driven Insights: Uses AI to provide deeper customer insights.
• Custom Workflows: Helps improve efficiency and customer satisfaction.
• Built-In Collaboration Tools: Video meetings and file sharing included.
• Highly Scalable: Designed to support both small and large teams.

Pricing: Higher-end, with a focus on comprehensive data-driven communication solutions.

Ideal For: Companies looking for a data-centric tool with strong collaboration features.

6. Dialpad

Dialpad is an AI-enhanced communication tool that specializes in real-time call transcription and voice intelligence.

Designed to integrate with popular CRMs, Dialpad enables businesses to access crucial customer insights in the middle of a call. Its multi-channel support (voice, SMS, and video) and unified messaging system make it suitable for businesses that need to combine several communication methods.

Dialpad’s voice intelligence also highlights key moments in conversations, making it useful for performance reviews and coaching.

Key Features:

• AI Call Transcription: Real-time call transcripts powered by AI.
• Voice Intelligence: Provides insights from customer calls.
• Unified Messaging: Offers voice, SMS, and video conferencing.
• CRM Integration: Works with Salesforce, HubSpot, and more.

Pricing: Plans start affordably, with premium features at higher tiers.

Ideal For: Sales and support teams leveraging AI to analyze customer interactions.

7. Vonage

Vonage Business Communications is a cloud-based VoIP solution designed for global businesses. Its extensive support for international phone numbers and customizable API integrations give it a unique flexibility that other platforms may not offer.

Vonage’s infrastructure is known for reliability and supports voice, messaging, and video, making it a go-to for organizations that need robust global communication solutions. It also offers solutions for integrating Vonage capabilities with existing applications and services via its APIs.

Key Features:

• International Numbers: Supports a large selection of country-based numbers.
• API Access: Customizable features through APIs.
• Unified Communications: Includes messaging and video support.
• Reliable Infrastructure: High call quality across geographies.

Pricing: Mid-range, offering flexibility for international use.

Ideal For: International teams needing stable, global communication solutions.

8. Grasshopper

Grasshopper is a virtual phone system designed for small businesses and solo entrepreneurs.

The platform emphasizes ease of use and mobility, with features like call forwarding, virtual phone numbers, and voicemail transcription. Grasshopper’s mobile-first approach makes it easy to manage calls on the go, eliminating the need for physical phone hardware.

It offers local, toll-free, and vanity numbers, allowing businesses to create a professional image without the complexity of a full-featured communication platform.

Key Features:

• Virtual Phone Numbers: Easy setup for local, toll-free, and vanity numbers.
• Mobile-Friendly: App-based functionality for remote use.
• Simple Call Management: Voicemail, call forwarding, and more.
• No Hardware Required: Purely virtual setup.

Pricing: Cost-effective for startups and freelancers.

Ideal For: Small businesses and solopreneurs looking for a simple, mobile-friendly system.

9. 8x8

8x8 is a cloud-based VoIP provider that places a strong emphasis on security and global scalability. With voice, video, and chat features, 8x8 supports communication across 120+ countries, making it a strong choice for internationally distributed teams.

The platform’s analytics features give users deep insights into performance metrics, and its secure infrastructure meets data compliance standards like GDPR, making it suitable for companies in regulated industries.

Key Features:

• Security-First Design: Compliant with data regulations like GDPR.
• Global Communication: Voice, video, and chat support across 120+ countries.
• Advanced Reporting: In-depth analytics for tracking KPIs.
• API Integrations: Extends functionality with APIs.

Pricing: Flexible, suitable for security-conscious organizations.

Ideal For: Companies prioritizing security and compliance.

10. Talkdesk

Talkdesk is designed for enterprise-level customer support teams, with a strong focus on improving the customer experience (CX). The platform offers a suite of AI-powered tools for workflow automation, call routing, and performance analytics.

Its AI call transcription is especially valuable for real-time customer insights, and the CX Cloud platform helps streamline customer interactions across multiple channels. Talkdesk’s high customization options make it an ideal solution for contact centers needing advanced features and integrations.

Key Features:

• CX Cloud Platform: Comprehensive customer experience features.
• Workflow Automation: Automates call routing and support tasks.
• AI-Powered Solutions: AI-driven insights and routing.
• Call Transcription: Real-time transcripts for quality assurance.

Pricing: Custom pricing, focused on enterprise-level features.

Ideal For: Call centers and enterprise support teams.

11. Zoom Phone

An extension of Zoom’s video conferencing platform, Zoom Phone provides a unified communication solution that includes voice calling, messaging, and video meetings.

Zoom Phone’s ability to shift seamlessly between call and video, as well as its device flexibility (mobile, desktop, Zoom Rooms), makes it an attractive option for teams already using Zoom.

With features like call queue management and global support, Zoom Phone is especially well-suited for hybrid and remote teams.

Key Features:

• Video and Voice Integration: Seamless shift between calls and video.
• Device Flexibility: Accessible on mobile, desktop, and Zoom Rooms.
• Call Queue Management: Organizes and distributes incoming calls.
• Global Reach: Supports international calling.

Pricing: Higher-end but offers a holistic voice and video suite.

Ideal For: Teams already using Zoom for video meetings.

12. CallHippo

CallHippo is an easy-to-use cloud-based phone solution for small to medium-sized businesses (SMBs). The platform offers essential communication tools, like call recording, analytics, and an interactive voice response (IVR) system, that enhance call handling and customer support.

CallHippo integrates with popular CRMs, providing a streamlined experience for businesses already using these platforms. Its intuitive design makes it easy for teams to adopt without extensive training.

Key Features:

• Call Recording and Analytics: Tracks call performance.
• IVR System: Interactive voice response for efficient routing.
• CRM Integrations: Works with popular CRMs like HubSpot and Zoho.
• Simple User Interface: Intuitive, minimal setup.

Pricing: Mid-range, appealing to small businesses.

Ideal For: SMBs looking for a basic, CRM-integrated system.

13. PhoneBurner

PhoneBurner is a sales-focused dialer designed to increase call efficiency for outbound sales teams. The platform offers a power dialer that can dial multiple leads quickly, with CRM integration to track and manage customer interactions seamlessly.

PhoneBurner’s customizable caller ID, call tracking, and email integration make it an effective tool for increasing reach and engagement. The platform also provides robust reporting features to analyze sales performance, which is especially useful for managers looking to optimize their teams’ workflows.

Key Features:

• Sales Dialer: Power dialer for higher outbound call efficiency.
• CRM Integration: Integrates with Salesforce and other CRMs.
• Customizable Caller ID: Allows brand-specific caller IDs.
• Call Tracking: Detailed analytics on call performance.

Pricing: Flexible, with sales-focused features.

Ideal For: Sales teams needing outbound dialer capabilities.

14. Zendesk Talk

Part of the Zendesk customer service suite, Zendesk Talk is designed for support teams that want to integrate voice into their omnichannel support.

With a unified view of customer history, Zendesk Talk enables support agents to access previous interactions across email, chat, and social media for a seamless customer experience.

The platform’s call queue management and robust analytics help teams manage call volumes effectively, while call routing and escalation options ensure customer queries are resolved efficiently.

Zendesk Talk’s deep integration with the Zendesk ecosystem makes it particularly beneficial for existing Zendesk users.

Key Features:

• Omnichannel Support: Combines calls with chat, email, and social media.
• Integrated with Zendesk Support: Centralized customer history.
• Call Routing and Queues: Efficient call distribution.
• Analytics & Reporting: Tracks performance for support optimization.

Pricing: Tailored for Zendesk users, with various plans based on volume.

Ideal For: Customer support teams already using Zendesk.

15. CloudTalk

CloudTalk is a versatile virtual call center solution that offers a VoIP-based platform ideal for support and sales teams. The platform features HD call quality, customizable call routing, and real-time customer insights, making it a valuable tool for teams looking to provide high-quality customer interactions.

CloudTalk integrates with major CRMs, including Salesforce and HubSpot, and its analytics capabilities provide detailed performance tracking to improve call handling and customer satisfaction. It also offers international numbers and routing, which is beneficial for businesses with a global customer base.

Key Features:

• VoIP Call Quality: High-definition audio.
• Call Routing Options: Customized call distribution.
• Real-Time Customer Insights: Customer information displayed on calls.
• Integrates with CRMs: Works well with Salesforce, HubSpot, and others.

Pricing: Competitive, suitable for SMBs.

Ideal For: SMBs and support teams looking for VoIP call center solutions.

Conclusion

Choosing the right communication platform is critical to ensuring that your team remains connected, efficient, and responsive to customer needs.

While AirCall has been a popular choice, many alternatives offer unique features and specialized solutions tailored to different business needs, from startups seeking simplicity and affordability to large enterprises needing robust, all-in-one solutions.

DashDial emerges as the top choice, providing a versatile and cost-effective platform with CRM integration, real-time analytics, and multi-channel support. It’s well-suited for businesses of all sizes looking for a powerful yet accessible communication tool.

However, each of the alternatives covered—whether JustCall’s remote-friendly setup, RingCentral’s extensive suite, or Zendesk Talk’s customer support focus—brings specific strengths to the table.

Ultimately, the best choice will depend on your team size, budget, integration needs, and communication goals.

We hope this guide has given you a clear overview to find the platform that best aligns with your requirements, helping you enhance customer interactions, streamline workflows, and elevate your business’s communication strategy.